VBCPS Technical Support Site
If you are having technical issues with any part of our website or need support, please click HERE to let us know, or call the Customer Support Center at (757) 263-1111.
CUSTOMER SUPPORT CENTER (757) 263-1111 M-F 7:00 am - 5:00 pm
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VBCPS Technical Support SiteVBCPS Technical Support Site

VBCPS Technical Support Site

Virginia Beach City Public Schools
Dept of Technology

T (757) 263-1111
Email: [email protected]

Virginia Beach City Public Schools
2512 George Mason Dr, Virginia Beach, VA 23456

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Category: For Students

Google Meet Blur Background

Friday, November 06, 2020 by Laura Daigle
Starting with Chrome operating system 86, Google Meet offers the ability to blur the background when the camera is enabled.  To check to see if the Chromebook is at version 86, follow these steps. Enabling Blur Background Go to Google Meet select a meeting. On the bottom right of your self view, click Change Background
  • Published in Applications, Chromebooks, For Parents, For Students, For Teachers, Google Meet
Tagged under: Chromebook, Google Meet, Video

Password Recovery and Reset

Monday, November 02, 2020 by Laura Daigle
Did you know that students and staff can reset their passwords without assistance from the Department of Technology Yep, students and staff can reset their passwords on their own in just 2 easy steps: Set up your password recovery and reset option in ClassLink. You must be setup prior to a password expiring or an
  • Published in Chromebooks, For Students, For Teachers
Tagged under: Chromebook, password

Chrome Operating System Updates

Wednesday, October 21, 2020 by Laura Daigle
Google releases updates to the operating system (OS) frequently. Being on an outdated OS version could cause problems with applications and the Chromebook itself. To check to make sure the Chromebook is up to date follow the steps below. Sign into the Chromebook At the bottom right, select the time. Select Settings, the cog wheel
  • Published in Chromebooks, For Parents, For Students, For Teachers
Tagged under: Chromebook, settings, updates

Troubleshooting Windows Virtual Desktop

Wednesday, October 21, 2020 by Laura Daigle
There may be times when accessing the Windows Virtual Desktop (WVD) an error message appears. Below are some common messages and solutions. No Available Resources Maintenance is currently being performed. Staff and students will be notified on maintenance. Students should check with their teacher if the message continues. Gateway or Protocol error The connection between
  • Published in For Students, Laptops and Desktops, Windows
Tagged under: instructional application, windows

Windows Virtual Desktop

Wednesday, October 21, 2020 by Laura Daigle
Windows Virtual Desktops (WVD) gives students and staff access to a full Windows desktop environment regardless of the device type (Windows, Mac, or ChromeOS). Using WVD, students and staff can utilize applications that they otherwise would not have access to at home such as Microsoft Office, AutoDesk, and Adobe Creative Cloud.  Not all students and
  • Published in For Students, Laptops and Desktops, Windows
Tagged under: instructional application, windows
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  • Zoom Account Setup for Students 3.9k views
  • Password Recovery and Reset 2.9k views
  • Access student’s grades, attendance and assignments 841 views
  • Resetting a Chromebook 372 views
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  • Chromebook Repair 258 views
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CUSTOMER SUPPORT CENTER

Tel: (757) 263-1111
Email: [email protected]

Virginia Beach City Public Schools
Department of Technology
641 Carriage Hill Road
Virginia Beach, VA 23452

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VBCPS Technical Support Site

Our goal is to create value for Virginia Beach City Public Schools by implementing great technology and providing the best services and support possible for our students, teachers and staff

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