VBCPS Technical Support Site
If you are having technical issues with any part of our website or need support, please click HERE to let us know, or call the Customer Support Center at (757) 263-1111.
CUSTOMER SUPPORT CENTER (757) 263-1111 M-F 7:00 am - 5:00 pm
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VBCPS Technical Support SiteVBCPS Technical Support Site

VBCPS Technical Support Site

Virginia Beach City Public Schools
Dept of Technology

T (757) 263-1111
Email: [email protected]

Virginia Beach City Public Schools
2512 George Mason Dr, Virginia Beach, VA 23456

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Chromebook Repair

Wednesday, April 15, 2020 by David
If your Chromebook is damaged, contact the Customer Support Center at (757) 263-1111 or contact your school’s TST. In either case, we will give you a replacement Chromebook. Under no circumstances should you open and attempt to repair your Chromebook. Touching the wrong components may not only damage the computer, it may void the warranty
  • Published in Chromebooks, For Students, For Teachers
Tagged under: broken, Chromebook, repair

Logging into Chromebooks

Wednesday, April 15, 2020 by David
Chromebooks are easy to log into. When prompted to “Sign in to you Chromebook”, select Next Students sign in with their student ID number and password in the appropriate field. +1 -11
  • Published in Chromebooks, For Students, For Teachers
Tagged under: Chromebook, log on

Chromebook Network Connectivity

Wednesday, April 15, 2020 by David
Connecting your Chromebook to another wireless network is easy! Toggle the Network Switch At the bottom right, select the time. Select the Wi-Fi icon. If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi. Toggle the Wi-Fi switch off and then back on. Your Chromebook will automatically
  • Published in Chromebooks, For Students, For Teachers
Tagged under: Chromebook, network, wifi

Chromebook Power Issues

Wednesday, April 15, 2020 by David
Sometimes, Chromebooks experience some problems turning on or charging. If your Chromebook is experiencing power issues, try some of these options: Screen won’t turn on Try pressing Refresh + Power and release Refresh is the 4th button on the top row of the keyboard (circle with arrow) Device won’t charge Try another wall outlet Are
  • Published in Chromebooks, For Students, For Teachers
Tagged under: charge, Chromebook, power issues, reset, screen

Trouble accessing a website on a Chromebook

Wednesday, April 15, 2020 by David
Sometimes, it’s possible that a Chromebook will have trouble accessing a website. If this happens, try the options below. Clearing Cookies and Other Site Data CTRL + Shift + Backspace will bring up the Clear browsing data Select the time range option to All time Select the Clear data button*students do not have access to
  • Published in Chromebooks, For Students, For Teachers
Tagged under: Chromebook, cookies, reset
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CUSTOMER SUPPORT CENTER

Tel: (757) 263-1111
Email: [email protected]

Virginia Beach City Public Schools
Department of Technology
641 Carriage Hill Road
Virginia Beach, VA 23452

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VBCPS Technical Support Site

Our goal is to create value for Virginia Beach City Public Schools by implementing great technology and providing the best services and support possible for our students, teachers and staff

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