Chromebook Repair

If your Chromebook is damaged, contact the Customer Support Center at (757) 263-1111 or contact your school’s TST. In either case, we will give you a replacement Chromebook. Under no circumstances should you open and attempt to repair your Chromebook. Touching the wrong components may not only damage the computer, it may void the warranty
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Logging into Chromebooks

Chromebooks are easy to log into. When prompted to “Sign in to you Chromebook”, select Next Students sign in with their student ID number and password in the appropriate field.
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Chromebook Network Connectivity

Connecting your Chromebook to another wireless network is easy! Toggle the Network Switch At the bottom right, select the time. Select the Wi-Fi icon. If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi. Toggle the Wi-Fi switch off and then back on. Your Chromebook will automatically
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Chromebook Power Issues

Sometimes, Chromebooks experience some problems turning on or charging. If your Chromebook is experiencing power issues, try some of these options: Screen won’t turn on Try pressing Refresh + Power and release Refresh is the 4th button on the top row of the keyboard (circle with arrow) Device won’t charge Try another wall outlet Are
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Trouble accessing a website on a Chromebook

Sometimes, it’s possible that a Chromebook will have trouble accessing a website. If this happens, try the options below. Clearing Cookies and Other Site Data CTRL + Shift + Backspace will bring up the Clear browsing data Select the time range option to All time Select the Clear data button*students do not have access to
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