The Department of Technology (DOT) requires several security improvements across the division which changes the students’ Chromebook login experience. After the initial request to set a two-factor method, there may be times when that selection needs to be reset or changed. Follow the below steps in configuring the two-factor methods. Log into ClassLink. At the
These steps cover how locate and use the Pause feature in the Securly App. The Pause Internet feature is located at the bottom of the Securly App Home Screen: To access it, tap on the Pause button. This is will bring up a small window showing all connected devices: To turn off internet access, simply tap the device you wish to pause.
Did you know that students and staff can reset their passwords without assistance from the Department of Technology or the school’s Technology Support Technician Yep, students and staff can reset their passwords on their own in just 2 easy steps: Set up your password recovery and reset option in ClassLink. You must be setup prior
Starting with Chrome operating system 86, Google Meet offers the ability to blur the background when the camera is enabled. To check to see if the Chromebook is at version 86, follow these steps. Enabling Blur Background Go to Google Meet select a meeting. On the bottom right of your self view, click Change Background
Did you know that students and staff can reset their passwords without assistance from the Department of Technology or the school’s Technology Support Technician Yep, students and staff can reset their passwords on their own in just 2 easy steps: Set up your password recovery and reset option in ClassLink. You must be setup prior
Google releases updates to the operating system (OS) frequently. Being on an outdated OS version could cause problems with applications and the Chromebook itself. To check to make sure the Chromebook is up to date follow the steps below. Sign into the Chromebook At the bottom right, select the time. Select Settings, the cog wheel
For School Year 2021-22, All VBCPS students that need to use Zoom for Virtual Virginia or meeting with teachers will have to authenticate with Classlink. No VBCPS students have an individual Zoom account this year. If you have any problems accessing a teacher’s Zoom meeting, please ask the teacher if they set their meeting to
Chromebook Repair Under no circumstances should you open and attempt to repair your Chromebook. Touching the wrong components may not only damage the computer, it may void the warranty and seriously hurt you. Let a district technician handle any repairs. If your Chromebook needs repair, contact your school’s TST or call the Customer Support Center
Even though we block harmful sites, some games, and social media, students can get to some non-educational sites that can include games or shopping. If you want to see your child’s Internet history, you can do so by opening the Chrome browser on the device and then typing “ctrl + h”. Because students cannot delete
If your Chromebook is damaged, contact the Customer Support Center at (757) 263-1111 or contact your school’s TST. In either case, we will give you a replacement Chromebook. Under no circumstances should you open and attempt to repair your Chromebook. Touching the wrong components may not only damage the computer, it may void the warranty
Connecting your Chromebook to another wireless network is easy! Toggle the Network Switch At the bottom right, select the time. Select the Wi-Fi icon. If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi. Toggle the Wi-Fi switch off and then back on. Your Chromebook will automatically
Sometimes, Chromebooks experience some problems turning on or charging. If your Chromebook is experiencing power issues, try some of these options: Screen won’t turn on Try pressing Refresh + Power and release Refresh is the 4th button on the top row of the keyboard (circle with arrow) Device won’t charge Try another wall outlet Are
Sometimes, it’s possible that a Chromebook will have trouble accessing a website. If this happens, try the options below. Clearing Cookies and Other Site Data CTRL + Shift + Backspace will bring up the Clear browsing data Select the time range option to All time Select the Clear data button*students do not have access to
There may be a time when all the settings have been reset and the Chromebook is still not performing. Resetting or powerwashing the system may get the Chromebook back to a functioning state. This does not wipe the student’s google data, which stored in the student’s cloud storage space. Sign out of your Chromebook. Press
If you’re having trouble getting the microphone or camera to work on your Chromebook, try these ideas: Reset Permissions Click the pad lock icon next to the website address Select Site Settings Usage>Clear Data Permission>Reset permissions Launch site again and ensure that Allow is selected to use Camera/Microphone when prompted Adjusting Microphone Volume (Chrome OS