Chromebook Repair
Under no circumstances should you open and attempt to repair your Chromebook. Touching the wrong components may not only damage the computer, it may void the warranty and seriously hurt you. Let a district technician handle any repairs. If your Chromebook needs repair, contact your school’s TST or call the Customer Support Center at (757) 263-1111. Also, check out this help article.
Carrying your Chromebook Properly
- Be sure to use both hands when moving the Chromebook when it is in the open position.
- Never lift or carry the Chromebook by the screen. By doing so could break the screen. It is safer to close the Chromebook before moving.
- Don’t squeeze the Chromebook case. Internal components and/or the screen can be damage .
- Use the Chromebook case handle.
Carrying Cases
- If the Chromebook case is lost or damaged, a replacement will be issued at a cost of $23. Please take proper care of the case.
- Always transport the Chromebook in the padded Chromebook Case provided. The Chromebook should always remain in the case.
- When traveling, take special care to ensure the Chromebook is securely strapped in the case and the case is properly closed.
Charging
- SHUT DOWN the Chromebook by pressing the power button at the end of every day. This will prevent unnecessary drain on the battery and speed up charging time.
- Avoid bending the charger’s cord at sharp angles.
- Position your charger so that you won’t roll over the cord with a chair, or catch the cord in the sharp edges of desk drawers.
- Be careful and gentle as you connect and disconnect the power cord.
Dropping
- Though your Chromebook is in a protective case, every effort should be made to avoid dropping it. Dropping may cause damage to internal parts or lead to a broken screen or other damage.
- Keep your Chromebook away from the edges of tables and desks.
- If walking away from your desk, make sure to close the Chromebook lid
Exposure
- Keep liquids away from the Chromebook. Liquids damage the electronic components of the Chromebook causing corrosion.
Taking care of the Screen
- The Chromebook’s LCD Display is a sensitive component. If the Chromebook is locked, slam the lid shut, and/or expose it to excessive pressure or weight, it may crack.
- Avoid having anything between the screen and keyboard as you close the case.
- Avoid putting anything inside the Chromebook case but the Chromebook itself.
- Don’t place items on top of your Chromebook as the weight can cause damage to the screen.
- Use a damp (water), soft, lint free cloth to clean the computer’s screen and exterior. Packaged premoistened eyeglass lens cleaning tissues can also be used to clean the screen.
- Avoid getting moisture in any openings. Do not spray liquid directly on the computer.
- Don’t use aerosol sprays, solvents, or abrasives.