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VBCPS Technical Support Site

Virginia Beach City Public Schools
Dept of Technology

T (757) 263-1111
Email: [email protected]

Virginia Beach City Public Schools
2512 George Mason Dr, Virginia Beach, VA 23456

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Resetting a Chromebook

Wednesday, April 15, 2020 / Published in Chromebooks, For Students, For Teachers

Resetting a Chromebook

There may be a time when all the settings have been reset and the Chromebook is still not performing. Reloading the operating system may get the Chromebook back to a functioning state. This does not wipe the student’s data.

  1. From a powered on state, Press Esc +  Refresh + Power. The text on the screen will show either “Chrome OS is missing or damaged” or “Please insert a recovery USB stick or SD card”.  (Refresh is the 4th button on the top row; circular arrow)
  2. Press Ctrl + D, then press Enter key to turn off OS verification
  3. After pressing the Enter Key, press the Space bar to re-enable, which will turn the Chromebook back on OR Enter key if it is a newer model
  4. This will cause the Chromebook to reboot and clear all its local data and will reload the current version of the OS that is stored on the device; the process takes anywhere from 30 seconds to over a minute to complete
  5. The Chromebook will return to the Welcome screen when it reboots. Click Let’s Go and add the home wi-fi and accept the terms and conditions; Enterprise enrollment will show up after the Chromebook goes through checking configuration
  6. If Enterprise enrollment fails, click OK and Classlink login will appear.
  7. Login to complete the process

Related posts:

Logging into Chromebooks
Classlink Profiles
Chromebook Network Connectivity
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CUSTOMER SUPPORT CENTER

Tel: (757) 263-1111
Email: [email protected]

Virginia Beach City Public Schools
Department of Technology
641 Carriage Hill Road
Virginia Beach, VA 23452

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